IT Service Delivery Manager 17548

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Description
We are currently seeking a Service Manager
What You Will Work On
Own and manage end-to-end service delivery within a production environment
Ensure compliance with SLAs, KPIs, and quality targets
Act as the primary point of contact for stakeholders and internal teams
Coordinate cross-functional teams to support service operations
Manage incidents, escalations, and problem resolution processes
Support and drive service improvements, upgrades, and changes
Monitor and report on service performance and operational metrics
Ensure proper documentation, processes, and service readiness
Collaborate with project managers and stakeholders for ongoing improvements

What You Bring
Experience in service delivery, service management, or similar roles
Understanding of industrial IT systems and environments
Experience with incident, problem, and change management processes
Ability to coordinate multiple stakeholders and cross-functional teams
Experience working with KPIs, SLAs, and service performance tracking
General understanding of IT infrastructure, including servers and systems
Strong communication skills and structured way of working