Customer & Cargo Coordinators - Ocean Operations

Co-ordinating cargo in order to fulfil contractual commitments and maximize customer satisfaction whilst contributing towards best tonnage utilization with optimal cargo mix and voyage results
• Ensuring customer satisfaction and commitments are met and work is carried out according to our defined processes and procedures. The position will report to the Manager of Customer & Customer Coordination. The role is on local terms and is subject to eligibility to work in Sweden. Our working language is English.
Key Responsibilites
· Cargo Coordination
• Develop and manage cargo allocation plans in alignment with capacity management
• Identify potential space challenges and pro-actively provide solutions
• Follow up on space availability, deliveries and waitlisted cargo
• Responsible for liaison with Area Sales Teams, Port Operations and Terminal to enhance the ability to prioritize and optimize use of space allocations
• Play an active role in implementation and execution of customer prioritization and optimal cargo mix decisions
• Monitor volume levels and provide input on optimal routing and port rotation across the trade.
• Guide vessel scheduling based on customer requirements
• Ability to foresee, identify, and initiate actions to support higher earnings

Customer Coordination
• Act as a primary point of contact for customers on general enquiries and service follow-up.
· Create, update and manage bookings and related shipping information in relevant systems.
· Keep customers informed of booking status, shipping requirements and relevant service updates.
· Record, respond to and follow up on customer feedback and complaints.
· Monitor customer KPIs and support corrective actions where needed.
· Support the maintenance of customer agreements, rate sheets and related master data where this sits within local CCC scope